Customer Centricity Unlock
Go deep on Your Customers; Drive Innovation
We all have customers, whether they're internal or external. And the better we can understand their needs and motivations the better we can satisfy and, ultimately, delight them.
This one-hour, dynamic, and hands-on experience will transform the way you understand and serve your customers. Through interactive exercises and real-world techniques, you’ll learn how to uncover the deeper needs and motivations that drive customer decisions—critical skills for anyone looking to thrive in the organization of the future.
By the end of the webinar, you will:
- Master a Proven Customer Insight Framework – Learn the Jobs-to-be-Done methodology to uncover the emotional, social, and functional drivers behind customer decisions.
- Quickly Understand Any Customer – Develop techniques to see the "why" behind the what, whether working with internal or external customers.
- Create More Impactful Solutions – Design products, services, and experiences that truly align with what customers need—both today and in the future.
Ideal for any role, in any industry, this session will help you build stronger customer relationships and drive real business impact.
Email: EVENTS@giantinnovation.io for your free ticket (limit two per organization)
